In my opinion… I think this one is very important because while we may be entrepreneurs, we are customers too.
I believe in EXCELLENT Customer Service and I provide it too. Perhaps that’s the reason why I go out of my way to provide what I call #1 Customer Service because I feel so many companies no longer care. It feels like… Once they get your money they could care less. I know you know what I mean on this one!
Expecting Someone to Say Thank You
This has been a sore spot with me for years. My friend Loretta says I expect too much. She says while people should, they no longer feel the need to say thank you or they just don’t even consider it a necessity! I think that’s nuts. However, while I might not agree… her way of thinking is better than mine as it avoids being hurt, angry or worse yet feeling like a door mat!
I go out of the way to quickly respond to the rare questions my members ask and the questions of site visitors. Loretta says I also answer too quickly as well. She says no one expects an immediate response in today’s world. Well that may be true, I just can’t help myself. I feel if they have a question I need to do my best to respond quickly! But it offends me when I respond and then do not get a thank you ~especially when I go the extra mile. To me, it feels like because our business is represented by a website and not a live person, they do not see us as people — people just like them.
- What do you think?
- Do you think people should say Thank You?
- Do you expect them to say Thank You?
- Do you get offended when people do not Thank You?
I mean, FOR REAL, am I the only one who feels it important to say Thank You?
I really would love to hear your thoughts on this one. Is Loretta right… that I expect too much?
COMMENTS
I would love to hear your thoughts and comments on the subject. Please type them in the Comments Box below. I look forward to sharing with you. Let’s create a “community of encouragement and inspiration!”
Say Thank You
Let’s make it a point to “Thank at least one person a day!”
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Luv & Hugs,
Roz Fruchtman
http://www.SayItWithEcards.com