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Roz Wants to Know: How Do You Feel When Your Customers, Clients or Members DO NOT Thank You?

by Roz Fruchtman

In my opinion…  I think this one is very important because while we may be entrepreneurs, we are customers too.

I believe in EXCELLENT Customer Service and I provide it too.  Perhaps that’s the reason why I go out of my way to provide what I call #1 Customer Service because I feel so many companies no longer care.  It feels like… Once they get your money they could care less.  I know you know what I mean on this one!

Expecting Someone to Say Thank You

This has been a sore spot with me for years.  My friend Loretta says I expect too much.  She says while people should, they no longer feel the need to say thank you or they just don’t even consider it a necessity!  I think that’s nuts.  However, while I might not agree…  her way of thinking is better than mine as it avoids being hurt, angry or worse yet feeling like a door mat!

I go out of the way to quickly respond to the rare questions my members ask and the questions of site visitors.  Loretta says I also answer too quickly as well.  She says no one expects an immediate response in today’s world.  Well that may be true, I just can’t help myself. I feel if they have a question I need to do my best to respond quickly!  But it offends me when I respond and then do not get a thank you ~especially when I go the extra mile. To me, it feels like because our business is represented by a website and  not a live person, they do not see us as people — people just like them.

  • What do you think? 
    • Do you think people should say Thank You?
    • Do you expect them to say Thank You?
    • Do you get offended when people do not Thank You? 

I mean, FOR REAL, am I the only one who feels it important to say Thank You?

I really would love to hear your thoughts on this one.  Is Loretta right… that I expect too much?

COMMENTS

I would love to hear your thoughts and comments on the subject.  Please type them in the Comments Box below. I look forward to sharing with you. Let’s create a “community of encouragement and inspiration!”

Say Thank You

Let’s make it a point to “Thank at least one person a day!”

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Luv & Hugs,

Roz Fruchtman
http://www.SayItWithEcards.com